Making calls to India
Remember to add the country code when making calls to India. Check that the number begins with +91 before dialing. E.g. to call India number 022 24216344, dial +91 22 24216344
TSIM’s customer service agents can be reached via email at firstname.lastname@example.org or phone +91 22 24216344.
Should you use automatic or manual network selection?
There are two ways of selecting a network. You can either set your handset to use AUTOMATIC Network selection or MANUAL selection. When using automatic selection the handset will look for all networks that it is able to attach to and logs onto the first network it finds. When using manual selection you must manually search through the networks and select a network to attach to. We recommend using automatic network selection. Please refer to your handset manual to check the default settings for your phone.
Setting data on your phone
Please ensure Mobile Data & Data Roaming is enabled on your phone. Setup APN (Access Point Name) manually as follows:
Set the respective Access Point Name (APN) in your smartphone
On Android Phones, tap the Menu button / Settings / Mobile networks / Access Point Names / New APN / Set respective APN / OK / Save
On iPhone: Tap Settings / General / Network / Cellular Data Network / APN and enter respective APN & password. Tap Network
On iPhone6 & above:
a. While connected to WiFi, open Safari and goto: m.apnchanger.org
b. Select Manual
c. Enter respective APN in APN Name (small letters & no spaces) and click install.
d. If asked for a PIN enter your iPhone 4 digit unlocking PIN
e. Approve the installation of the unsigned profile.
On some iPhone devices you will need to remove the existing current Profile (found in Settings-> General -> Profile -> Existing Profile -> Remove) before installing the New APN.
On Windows Phone: Go to Apps list / Settings / Mobile Network / Add Internet APN / Set respective APN / Save