tsim.in, 
Description
- Simple package for either calls, SMS or data or a combination of each.
- Prepaid: No billing shocks!
- There is no rent or monthly minimum usage.
- Lifetime validity on talk time, however phone number might change if it is not used.
- Call forwarding to India mobile or landline when not in use.
- Unused talk time/credit balance refundable for a year.
- We require a copy of your passport.
Voice / SMS Slabs
Countries are divided into slabs as below, giving you fixed number of minutes for each slab. Local calls are those within the same slab.
200 minutes/200 SMS when you are in one of:
Canada, Hong Kong, Israel, Japan, Malaysia, Mexico, Mongolia, Korea (South), Puerto Rico, Singapore, United States of America, Virgin Islands US
100 minutes/100 SMS when you are in one of:
Australia, Bangladesh, Bahamas, Bermuda, Brazil, Brunei Darussalam, Bhutan, Chile, Cambodia, Colombia, Costa Rica, Cyprus, Czech Republic, Germany, Denmark, France, Faroe Islands, Guadeloupe, Greece, French Guiana, Hungary, Indonesia, Ireland, Iceland, Kazakhstan, Kuwait, Laos, Liechtenstein, Martinique, Nigeria, Norway, New Zealand, Pakistan, Peru, Poland, Portugal, Paraguay, Réunion, Romania, Slovakia, Sri Lanka, Sweden, Taiwan, Thailand, United Kingdom, Vietnam
50 minutes/50 SMS when you are in one of:
Afghanistan, Andorra, Angola, Anguilla, Aruba, Argentina, Armenia, Antigua and Barbuda, Austria, Bahrain, Barbados, Belgium, Bulgaria, Bolivia, Botswana, Cayman Islands, China, Croatia, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, Gibraltar, Grenada, Guatemala, Guyana, Honduras, Iran, Iraq, Italy, Jamaica, Jordan,Kenya, Kyrgyzstan, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Macao, Macedonia, Malta, Mauritius, Mexico, Morocco, Mozambique, Nepal, Netherlands, Netherlands Antilles, Panama, Philippines, Qatar, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saudi Arabia, Serbia, Slovenia, Spain, South Africa, Sudan, Swaziland, Switzerland, Tajikistan, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands UK, Yemen
Exceptions: In Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, Georgia, Gibraltar, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Serbia, Slovenia, Spain, Switzerland, Tajikistan, Ukraine you get 100mins of calls to India
25 minutes/25 SMS when you are in one of:
Albania, Algeria, Azerbaijan, Benin, Bosnia and Herzegovina Burkina Faso, Belarus, Cameroon, Cape Verde, Côte d’Ivoire, Equatorial Guinea, , Fiji, French Polynesia, Gabon, Gambia, Ghana, Guinea-Bissau, Lesotho, Malawi, Mali, Mayotte, Moldova, Monaco, Montenegro, Montserrat, Myanmar, Namibia, New Caledonia, Nicaragua, Niger, Rwanda, Senegal, South Sudan, Syria, Tanzania, Timor-Leste, Uganda, Zambia, Zimbabwe
Exceptions: In Albania, Bosnia and Herzegovina, Fiji, Mayotte & Monaco you get 100mins of calls to India
Data Slabs
2GB when you are in one of:
Austria, Denmark, Greece, Hong Kong, Ireland, Italy, Norway, Poland, Sweden, Taiwan, Turkey, United Kingdom
1GB when you are in one of:
Afghanistan, Albania, Australia, Azerbaijan, Belarus, Belgium, Botswana, Bulgaria, Cameroon, Canada, Central African Republic, Congo, Congo (Democratic Republic), Cote D’ivoire, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Gibraltar, Guadeloupe, Guinea, Guinea-Bissau, Hungary, Iceland, Israel, Kazakhstan, Kyrgyzstan, Korea (South), Latvia, Lesotho, Liechtenstein, Liberia, Lithuania, Luxembourg, Macedonia, Malawi, Malta, Mozambique, Myanmar, Netherlands, New Zealand, Niger, Nigeria, Portugal, Puerto Rico, Réunion, Romania, Russian Federation, Rwanda, Senegal, Serbia, Seychelles, Slovakia, Slovenia, Spain, South Africa, Sri Lanka, Swaziland, Switzerland, Tanzania, Uganda, Ukraine, United States of America, Zambia
500MB when you are in one of:
Armenia, Cape Verde, Chile, China, Costa Rica, Dominican Republic, El Salvador, Fiji, Gabon, Guatemala, Honduras, Indonesia, Iran, Japan, Kuwait, Mauritius, Mexico, Montenegro, Mongolia, Malaysia, Nicaragua, Oman, Peru, Philippines, Samoa West, Singapore, Tajikistan, Thailand, Uruguay, Uzbekistan, Vietnam
250MB when you are in one of:
Algeria, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahrain, Bangladesh, Barbados, Bermuda, Bolivia, Brazil, British Virgin Islands, Brunei Darussalam, Cayman Islands, Cambodia, Chad, Colombia, Dominica, Ecuador, Egypt, Faroe Islands, Gambia, Grenada, Guyana, Guernsey, Haiti, Isle of Man, Jamaica, Jersey, Jordan, Kenya, Laos, Macao, Mauritania, Moldova, Nepal, Netherlands Antilles, Oman, Pakistan, Panama, Paraguay, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saudi Arabia, Sierra Leone, Tonga, Turks and Caicos Islands, United Arab Emirates
Using the SIM Card
Using the SIM Card for the first time
- Power off your phone
- Insert your new SIM card into the first SIM card slot
- Power on your phone
- Your phone should connect on a GSM/WCDMA/LTE network.
Please also note, using this SIM card to surf Internet or make calls outside coverage countries will significantly reduce the data and voice usage capacity, or even cause the SIM card to stop functioning.
Receiving calls
People anywhere in the world can dial your UK number directly to reach you, for example, +44774132 12345.
Making Calls through Reverse Call
This SIM uses reverse call for outbound calls. When you dial using reverse call, the call disconnects and you receive a return call connecting you with the number you want to speak to.
If you fail to get a call back, redial the number followed by the “#” key.
Making local calls
For the purposes of this card, local calls include calls to any country in the same slab as the country from which you are calling. To make such calls use the full international format. E.g. to call a UK landline number from any country use (for example) +44 207 222 1234.
Emergency Call Number.
Please note Europe emergency call number “112” will NOT work in this card.
Making calls to India
Remember to add the country code when making calls to India. Check that the number begins with +91 before dialing. E.g. to call India number 022 24216344, dial +91 22 24216344
Helpdesk
TSIM’s customer service agents can be reached via email at services@tsim.in or phone +91 22 24216344.
Should you use automatic or manual network selection?
There are two ways of selecting a network. You can either set your handset to use AUTOMATIC Network selection or MANUAL selection. When using automatic selection the handset will look for all networks that it is able to attach to and logs onto the first network it finds. When using manual selection you must manually search through the networks and select a network to attach to. We recommend using automatic network selection. Please refer to your handset manual to check the default settings for your phone.
Setting up call forwarding/divert
To activate call forwarding/call divert, dial *102(phone number in international format)#. You will get a confirmation message on the screen. For eg. *102912224216344#. To deactivate dial *103#
Setting data on your phone
Please ensure Mobile Data & Data Roaming is enabled on your phone. Setup APN (Access Point Name) manually as follows:
Set Access Point Name (APN) in your smartphone to “globaldata” without any username or password
On Android Phones, tap the Menu button / Settings / Mobile networks / Access Point Names / New APN / Set Name & APN as “globaldata” / OK / Save
On iPhone: Tap Settings / General / Network / Cellular Data Network / APN and enter “globaldata”. Leave username & password blank. Tap Network
On iPhone6 & above:
a. While connected to WiFi, open Safari and goto: m.apnchanger.org
b. Select Manual
c. Enter “globaldata” in APN Name (small letters & no spaces) and click install.
d. If asked for a PIN enter your iPhone 4 digit unlocking PIN
e. Approve the installation of the unsigned profile.
On some iPhone devices you will need to remove the existing current Profile (found in Settings-> General -> Profile -> Existing Profile -> Remove) before installing the Globaldata APN.
On Windows Phone: Go to Apps list / Settings / Mobile Network / Add Internet APN / Set APN as “globaldata” / Save
Checking your Balance
You will periodically get automatic balance messages on your phone. Another way to get balance information is to dial +163 162 10 001 from your phone and disconnect after a few rings. The call will not be answered and you will not be charged for that call. You will later receive an SMS with balance information.
Online Refill
Use this link to instantly add credit to this card. This link requires you to know either the SIM serial number (printed on the SIM) or the SIM phone number. If you are sure of neither, it is best to use the drop down under “New Card or Refill?” and choose Refill. Our helpdesk will trace out your earlier TSIM phone number and if necessary verify it with you before crediting the card.
Refund Policy
You are eligible for a refund on unused talktime/data with usage rounded to the next slab. I.e. If you use 2.8GB after subscribing to a 6GB SIM card, your usage will be taken to be 4GB, and you will get refund on the difference between the price of a 4GB and 6GB card. This refund is available for 12 months after payment.
Satish Bhadri (verified owner) –
A great Sim to carry abroad, worked great in Canada. I am going to use it in Portugal next month and in turkey in September. I recommend this to all international traveling community
Services Tsim –
Thank you for your kind words and for confirming the country in which it worked.
Abhishek Rai (verified owner) –
Great sim… I m a seafarer .. it helps me connect easily anytime I m near to a range of networks. Easy to recharge and good customer support.
Services Tsim –
Thank you for your review and kind words for our customer support.
Prakash Gurbaxani (verified owner) –
While pre-sale, you get great service, post sale you get none. Tried using the card in Hong Kong-got data connected to an Israel provider. Voice did not work. Tried in the US: San Francisco. Neither voice nor data worked. Was badly stranded at the airport and had to depend on a whimsical public wifi. Contacted tsim and got acknowledgements but no solutions or call backs. Never again
Services Tsim –
We apologise for the trouble you had in USA. In Hong Kong the card works on call back principle. We are processing a refund and thank you for taking the time to write in.
s.sandhya (verified owner) –
Worked very well in Europe but had some difficulty in Mexico. But that was promptly resolved by TSIM staff when I emailed them the issue.
Services Tsim –
Thank you for your kind words and understanding.
Sony (verified owner) –
I used the TSM sim card while I was in Greece & the network was good. I even called India on transit from Bahrain. No problems whatsoever. Everytime I travel, I used to buy the local sim card. But this time I bought the Global Sim card. I recommend travellers to buy this & keep it safely because next time you travel you can use this with a changed number.
Services Tsim –
Thank you for your detailed review and for confirming the countries where it worked. It is not necessary that the number will change when you travel next.
T Desai –
Was very disappointed with service of Tsim. SIM card did not work for 5 days out of my 14 day trip. No calls, no data. After sending multiple emails and WhatsApp messages, service began after 4 days of my trip. And again, the second last day of my trip, service stopped. Again I contacted Tsim and complained and I was informed my limit was used up. I replied saying that was impossible as I knew my usage was well below what I had purchased. Then when I was at the airport returning to India, service resumed again.
The whole point of buying a SIM from India is so you are always connected from the moment you land. It was so inconvenient to look for WiFi zones so that I could even email Tsim about not having service. And then they cut my service at the end even though I had much of my limit still left.
They also say “refundable-pay for what you use”. When I asked Tsim for the refund after my return for unused calls/data, then I was informed of all the conditions and but given any refund.
I had a horrible experience with Tsim.
Additionally, the customer service is not 24 hours. When in Brazil and USA, I would email Tsim and would only get a response 12+ hours later which is basically India working hours. So my whole day would go without network or even a response from Tsim. Sometimes the response would be “please restart your phone and try again” which is obviously something you’ve already tried.
Also, the refund on the ‘global refundable SIM card’ has conditions that aren’t clearly communicated while purchasing. Firstly, data and calls are linked in usage limit. So if u make a call, data is reduced and vice versa. That was not explained. Plus I bought a 200min/2gb data card but refund is only for above 100 calls/1gb. Also not explained at time of purchase. So the refund didn’t happen and service was non-existant 5-6 days of my 14 day trip.
I can’t even begin to explain not having service while abroad even after buying a SIM. Can’t use uber, maps, WhatsApp, calls, anything/everything.
Horrible experience.
Services Tsim –
We regret the poor performance of our card. Certain sudden changes made by our local operator in Brazil started a chain of issues that lead to the this. Thank you for taking the time to detail the issues. We are working to see that this does not happen again.
As for the refund, it is applicable only from slab to slab. i.e. if you take a 2GB card and use not even upto 1GB, then the difference between the price of the 1GB and the 2GB card is refunded. This is explained in greater detail on the product page. However, due the multiple issues you have had, the helpdesk will be in touch with you regarding this.
prajval.shastri (verified owner) –
I used the TSIM in London starting 25 May 2018. When purchasing the TSIM, the agent assured me that the SIM would start working as soon as I land in London. However it simply did not work. I tried implementing the steps several times, restarted the phone etc but nothing worked. I used the Heathrow airport WiFi to get in touch with customer service and followed their instructions as well (the same instructions as before). But the problem continued. I was getting the error message “not registered on this network”. After a while it started giving the error message
“The network is under maintainance. Please try after some time”. We could not make the very crucial calls to reach our accommodation. We had to ask passers-by to call for us. It is quite unacceptable that the network of a company such as TSIM goes down for maintainance in a busy place like London during the busiest time of the day !! Complaining to TSIM did not result in any response. I have preserved the long list of SMS messages at various times right into the night, each saying the same as above. Finally the SIM started working around 23:00, i.e., 9hours after we landed. There was no refund or any acknowledgement from TSIM. A Matrix SIM that I had on two previous trips to England had worked perfectly but was a temporary country-specific SIM. I therefore had thought TSIM was a better SIM but alas!
The SIM did not work properly in Houston airport in USA. Only text worked. Call-back and data did not work. In Morelia, Mexico, only text worked but calling and data did not. The SIM worked properly only in Frankfurt (airport).
Services Tsim –
We are sorry that the network in London did not work satisfactorily on the 25th of May. In some countries you need to setup APN manually as per the setting scard provided to you with the SIM. We apologise for the inconvenience.
rohaneagle (verified owner) –
mobile network connectivity was super and never experienced any call drops
Services Tsim –
Thank you for your kind words and review.
George S Parackal (verified owner) –
I had been to 6 different countries with this sim. I never lost connectivity anywhere.Good customer service too.Its been almost 10 months since I started using this sim, and I am satisfied using this product.
Services Tsim –
Thank you for your review and kind words.
Rohit Ahlawat (verified owner) –
great product, worked like a charm in Italy and Croatia, good customer support too
Services Tsim –
Thank you for your review and for detailing the countries in which it worked.
jideshharidas (verified owner) –
Used this sim while travelling to the Balkans with transit at Abu Dhabi. Call quality and data speed were good . Would highly recommend this sim to anyone who has a multi country travel planned. Only reason why i am rating a 4 and not 5 is due to 2 minor issues faced
1. Sim stopped working suddenly and when i contacted the customer service, they had mistakenly assumed i had run out of credit ( i had 2 GB data but services were stopped when i cross 1 GB ) – luckily this happened when i had access to wifi to contact customer service. Got resolved in about 2 hours so that was good.
2. Data did not work in Bosnia. Now i am not sure if, even if its a global sim, whether one needs to give the list of countries travelling to. I had only listed Serbia and Montenegro and Bosnia was an impulsive plan. Or maybe Bosnia isnt a place many people go to and hence data service isnt there.
Services Tsim –
Thank you for your detailed review and understanding. We confirm that this card does not have Data coverage in Bosnia. The list of countries in which Data works is listed under section “Data Slabs” in this product page.
hetal.asher (verified owner) –
I had purchased 2 lifetime validity global sim cards, and used them in Europe this year. Both cards worked fantastically well in Germany and Croatia.
Call quality was very good, and data connections speed was also remarkable.
Very good product. Would recommend to buy.
Services Tsim –
Thank you for your detailed review and for confirming the countries in which it worked.
sona shah (verified owner) –
very helpful, could stay in contact , great connectivity and range at this rate . thanks .
Services Tsim –
Thank you for your review.
Sameet Hirani (verified owner) –
Very nice.. worth it..Go for it..??
Services Tsim –
Thank you for the review
Tejas Shroff (verified owner) –
Excellent Sim – works well in all the countries that I visited over three weeks – UK, Ireland, Switzerland and France. Strongly recommend TSIM for all traveller’s.
Services Tsim –
Thank you for the review
Tejas Shroff (verified owner) –
The Sim card worked really well during my trip to UK, Ireland and Switzerland and France. Did not face any issue during the three weeks that I used the Sim. Am happy that I got the Sim from TSIM.
Services Tsim –
Thank you for the kind words
Ajay (verified owner) –
I used this card for my UK and Europe tour for nearly a month and found the service excellent from day one.
Services Tsim –
Thank you for your kind words and review.
SHIRISH BAGAL (verified owner) –
I have been using the TSIM lifetime validity card for some time and i am quite happy with the performance. It is a pain to get the data services started at the new location and proper instructions are not available on the website. Wish this could be improved.
Services Tsim –
Thanks for the review. We shall try & ensure detailed instructions for data setup are available to clients.
Varun (verified owner) –
Good superb network in France . Very good & prompt service . Only data consumption is a bit faster than expected .
Services Tsim –
Thanks for your review. Data speeds abroad are much faster than what is available in India & hence you may find that data consumption is higher than what is expected in India.
Noshir Bativala (verified owner) –
I had uesd this Sim in Russia and had no problems was working fine
Services Tsim –
Thank you for your kind words and review.
Kalaimani RAMASAMY (verified owner) –
Excellent Sim card. Worked fine for data and calling. All went well and it was handy for visiting few gulf and European countries. Thanks
Services Tsim –
Thank you for your kind words and for specifying where the card worked.
atanu.maulik (verified owner) –
I have been using TSIM Global card for an year now. Have been to 7 countries across Asia and Europe in that time and the card has performed more and less flawlessly everywhere except Myanmar where I didn’t use it as the rates were pretty bad there. Getting Internet connection soon after your aircraft lands in a country makes one’s life enormously easier. So I recommend this SIM very highly.
Services Tsim –
Thank you for your kind words and detailed review.
Neeraj Khemka (verified owner) –
I used the SIM in Europe in various countries. The data speed in central European countries was very bad and it was impossible to make a call using Whatsapp or even Skype out. Many times, the phone displayed No signal and I had to restart the phone to get signal again.
Services Tsim –
We have followed up with some operators in the countries in which you traveled. It is possible that due to the repeated crossing of borders in a short time span, the phone needed to be restarted repeatedly. We are making changes to our system to rectify this. We are sorry for the inconvenience and thank you for bringing this case to our notice.
Venkatesh (verified owner) –
.Me and my wife just returned from our 28 day vacation to US and Mexico. I purchased lifetime Global sim card and it was very useful to us. The only problem was on the first day when after in setting the sim it did not work and we had to request our daughter to call up customer service and get the sim going.
Services Tsim –
Thank you for your kind words. We are sorry the SIM did not function right away.