- We require a copy of your passport and visa before delivery
- Link to upload documents sent after placing order
- You must turn on roaming for the SIM
- SIM only works in Japan
Helpdesk
TSIM’s customer service agents can be reached via:
Email: services
tsim.in
Chat: https://www.tsim.in
Phone: +91 22 24216344 / +1 646 918 1335 / +44 203 773 2460.
What is an eSIM?
eSIM stands for “embedded” SIM which is installed in your phone by scanning a QR code or tapping a notification. If an activation date is required the QR code / Notification is sent after activation, else 24hours after completing your documentation.
eSIM Advantages
- Easy to use: Set up your plan by scanning a simple QR code or tapping a notification.
- Save on Shipping cost: No physical delivery requirement
- Save on time: In a rush to travel? We will send eSIM QR Code via email. Scan it as per instructions and It will be ready to use upon arrival.
- Keep your original SIM: The eSIM is in addition to your original SIM which will work as usual if you need it.
eSIM Disadvantages
- Unfamiliar: Since it is a new technology expect to be learning a bit.
- eSIM Compatible Phones: eSIM will only work in eSIM compatible phones. As a general rule, iPhone 11 and Android model 2021 and higher models are compatible with eSIM.
- Single Use Only: Most eSIM codes can be used only once. Please do not delete the eSIM created on your phone, since it cannot be recreated on your phone or any other phone. However you can de-activate the eSIM when not needed from your settings.
- Transfer of eSIM: Transfering an eSIM from one phone to another is usually not possible. However some eSIMs can be transferred from one iPhone to another.
Checking if your phone has eSIM capability
Dail *#06#. If you see an EID number popup, it means your phone has eSIM capability.
Installing your eSIM
Installing eSIM via InstaSIM
eSIMs can be conveniently claimed and tap-to-installed using TSIM InstaSIM App. Download and login using phone number provided while ordering.
Download InstaSIM app
Retrieve your eSIM, tap-to-install, get support, make outbound calls even on data SIMs, and more with TSIM’s InstaSIM App
Installing eSIM by tapping on Install Link sent via eMail
eSIMs can be conveniently installed by tapping on the install link sent to you by our helpdesk by eMail. The install link must be tapped on the phone you intend to install the eSIM on. You need an Internet connection to install an eSIM.
Installing eSIM using a QR Code sent via eMail
Most eSIMs are installed using a QR code. The QR code is sent to you by eMail. You need an Internet connection to install an eSIM. The eSIM may stay in activating state till you reach your destination.
iPhone XR, XS and newer
- Go to Settings, then Cellular.
- Select Add a plan, and the Camera app will open.
- Point your camera at the QR activation code until you see a message that says Installing cellular plan.
2021 Android and newer
- Go to Settings > Connections > SIM card manager
- Tap Add mobile plan
- Tap Add using QR code
- Scan the QR activation code
Installing eSIM using an Operator Notification
T-mobile, AT&T and some other operators make it even simpler to install eSIMs. They send a notification directly to your phone. Just tap on the notification and follow the instructions as in images below. The notification is sent to the phone you intend to use on your trip for which you have given us the EID and IMEI number by dialing *#06#. Click here to know why IMEI and EID numbers are needed. The eSIM may stay in activating state till you reach your destination.
stephen mendes (Verified user) –
Variation: Physical, 7 Day 1GB/Day
I purchased a 30 days 10 gb sim card for japan. It worked seamlessly. Did not have any problem. But the other sim 1 gb per day for 7 days did not work at all. Really frustrating. Tsim returned Rs 561 after deducting their charges.
Services Tsim –
Thank you for your balanced review. We are sorry the 1GB per day SIM did not work. No charges should be deducted from the refund. We will check and get back to you.
Stephen Mendes (Verified user) –
Variation: Physical, 7 Day 1GB/Day
7 day @ 1 gb per day physical sim did not work in japan. Dont go for it. Tsim however refunded Rs 561/- only.
Services Tsim –
We are sorry the 1GB per day SIM did not work. No charges should be deducted from the refund. We will check and get back to you.
Padmanabh Maniyar (Verified user) –
Variation: Physical, 7 Day 1GB
I bought a Japan Sim 1GB 7 days, and an Asia Sim 15 days 10 GB with a free gift. The services right from the order to delivery were highly efficient. The costs of the sims was very reasonable and perhaps lowest in the market. The usage of the sim cards was very smooth and I had no problems anywhere. Highly apptreciate the services and recommend the same. Padmanabh Maniyar, Indian Defence Service of Engineers (R)
Services Tsim –
Thank you for your kind words.