TSIM Return & Refund Policy

Satisfaction Guaranteed

At TSIM, we believe international connectivity should be simple and worry-free. If something doesn’t work as expected, our support team will do its best to resolve the issue quickly and fairly.

Our refund approach is designed to be customer-friendly and transparent, while respecting applicable Indian consumer protection laws, including the Consumer Protection Act, 2019.

When Refunds Are Available

You may request a refund in the following situations:

Unused eSIM or SIM

  • The eSIM has not been activated, or
  • The physical SIM has not been inserted or used

Service Issues

  • Activation fails and cannot be resolved by our support team
  • Network issues prevent reasonable usage
  • The service does not perform as described

If a genuine service issue cannot be resolved, we will normally offer a refund.

Change of Plans

  • Travel cancelled or postponed
  • Purchased by mistake
  • Service no longer needed before activation

KYC Not Completed

Some SIM services require identity verification (KYC) under telecom regulations.
If you are unable or choose not to complete KYC, you may request a refund.

Partial Refunds

If a service was partially used or worked initially but later failed, we may offer a partial refund or account credit, depending on usage and circumstances.

How to Request a Refund

To ensure quick resolution, refund requests should be made within 60 days of purchase or activation, whichever is earlier. Please contact our support team through:

Please include your order number and a brief description of the issue. Our team will review and assist you promptly.

Refund Processing

Approved refunds are typically processed within 5–7 business days to the original payment method. Your bank or payment provider may take additional time to reflect the refund. In most cases, SIM cards do not need to be returned unless requested by support.

Fair Usage

To protect all customers, refunds may be declined in rare cases involving:

  • Repeated misuse of refund requests
  • Fully consumed services with no service defect
  • Fraudulent or misleading claims

Need Help?

Our support team is here to help before, during, and after your trip.

Try TSIM with confidence.
Travel connected — risk-free.

Last Updated & Jurisdiction

Last updated: 7 March 2026

This policy is governed by the laws of India. Nothing in this policy limits any rights available to consumers under applicable Indian consumer protection laws.

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