- We require a copy of your passport and visa before delivery
- Link to upload documents sent after placing order
- You must turn on roaming for the SIM
Helpdesk
TSIM’s customer service agents can be reached via:
Email: services@tsim.in
Chat: https://www.tsim.in
Phone: +91 22 24216344 / +1 646 918 1335 / +44 203 773 2460.
What is an eSIM?
eSIM stands for “embedded” SIM which is installed in your phone by scanning a QR code or tapping a notification. If an activation date is required the QR code / Notification is sent after activation, else 24hours after completing your documentation.
eSIM Advantages
- Easy to use: Set up your plan by scanning a simple QR code or tapping a notification.
- Save on Shipping cost: No physical delivery requirement
- Save on time: In a rush to travel? We will send eSIM QR Code via email. Scan it as per instructions and It will be ready to use upon arrival.
- Keep your original SIM: The eSIM is in addition to your original SIM which will work as usual if you need it.
eSIM Disadvantages
- Unfamiliar: Since it is a new technology expect to be learning a bit.
- eSIM Compatible Phones: eSIM will only work in eSIM compatible phones. As a general rule, iPhone 11 and Android model 2021 and higher models are compatible with eSIM.
- Single Use Only: Most eSIM codes can be used only once. Please do not delete the eSIM created on your phone, since it cannot be recreated on your phone or any other phone. However you can de-activate the eSIM when not needed from your settings.
- Transfer of eSIM: Transfering an eSIM from one phone to another is usually not possible. However some eSIMs can be transferred from one iPhone to another.
Checking if your phone has eSIM capability
Dail *#06#. If you see an EID number popup, it means your phone has eSIM capability.
Activating eSIM on your Device using a QR Code
Most eSIMs are installed using a QR code. The QR code is sent to you by eMail. You need an Internet connection to install an eSIM. The eSIM may stay in activating state till you reach your destination.
iPhone XR, XS and newer
- Go to Settings, then Cellular.
- Select Add a plan, and the Camera app will open.
- Point your camera at the QR activation code until you see a message that says Installing cellular plan.
2021 Android and newer
- Go to Settings > Connections > SIM card manager
- Tap Add mobile plan
- Tap Add using QR code
- Scan the QR activation code
Activating eSIM on your Device using an Operator Notification
T-mobile, AT&T and some other operators make it even simpler to install eSIMs. They send a notification directly to your phone. Just tap on the notification and follow the instructions as in images below. The notification is sent to the phone you intend to use on your trip for which you have given us the EID and IMEI number by dialing *#06#. Click here to know why IMEI and EID numbers are needed. The eSIM may stay in activating state till you reach your destination.
solanki Jayendrasinh –
.TSIM team is cooperative.they have changed esim to physical sim before my travel date that is really appreciated.it works on italy, belgium, switzerland and germany the country in travel in Europe.
Services Tsim (Verified user) –
Thank you for your kind words and for mentioning the countries in which it worked.
Gurpreet Singh (Verified user) –
Variation: eSIM, Middle East, United Arab Emirates, 5GB
Awesome eSIM, Good Pricing and Excellent Network Coverage. Highly Recommended.
Services Tsim (Verified user) –
Thank you for your kind review and recommendation.
Chaitanya (Verified user) –
Variation: eSIM, Asia, Thailand, 4GB + 60 Mins
Got the free sim for our Thailand trip. Basic plan was of 6 gb but I took top up which was actually cheaper than any roaming plan or local thai sim plan. I rarely lost the signal during my trip. Great experience overall with tsim
Services Tsim (Verified user) –
Thank you for your kind review.
Shyamal Banerjee (Verified user) –
Variation: Physical, Europe, Europe, 6GB
I received a free TSIM through the Visa offer, which came with a 6GB package. The setup was quick, and I could easily track my data usage through the Instasim app, which was very convenient.
The network coverage was seamless across most areas in Italy and Greece, and I experienced only occasional drops from 4G to 2G, particularly in Venice.
Overall, I’m very satisfied with the performance and convenience of TSIM — a great travel companion for staying connected abroad!
Services Tsim (Verified user) –
Thank you for your kind words and for trying our InstaSIM App.
Tanaya Banerjee (Verified user) –
Variation: Physical, Europe, Europe, 4GB + 60 Mins
I received a free TSIM through the Visa offer, which came with a 4GB data + 60 minutes talktime package. The setup was quick, and I could easily track my data and call usage through the Instasim app, which was very convenient.
The network coverage was seamless across most areas in Italy and Greece, and I experienced only occasional drops from 4G to 2G, particularly in Venice. The 60 minutes of talktime proved extremely useful for important calls to hotel receptions, cab drivers, and even bank customer service during my travels.
Overall, I’m very satisfied with the performance and convenience of TSIM — a great travel companion for staying connected abroad!
Services Tsim (Verified user) –
Thank you for your kind words and detailed review.
Sanjay Mathias –
Tried number of times to activate the eSIM it failed. This looks like a sham! Nothing worked even after contacting customer support.
Services Tsim (Verified user) –
We are sorry you were not able to install the eSIM. We did check the QR code and were able to install the eSIM successfully. We have refreshed your voucher which can be used for another trip. We hope you will give us the opportunity to serve you again.
Kaviarasan Sundarrajan (Verified user) –
Variation: eSIM, Asia, Vietnam, 4GB + 60 Mins
Utter waste. Got only 3G in Vietnam. Dont take this even given free.
Services Tsim (Verified user) –
We are sorry you could not connect to a 4G/5G network in Vietnam. We request customers to get in touch with us immediately for network issues. Usually a simple network reset will solve the problem. Despite 3G network coverage we are happy you were able to use most of your data balance. We are refreshing your voucher and hope you will give us another chance to serve you. Thank you for taking the time to record your experience.
Gaurav (Verified user) –
Variation: eSIM, North America, United States, 6GB
Amazing experience IN USA using TSIM. No problems faced and excellent connectivity. Reasonably prices very good service. Way to go. I will use TSIM every time i am going abroad. Thanks
Services Tsim (Verified user) –
Thank you for your kind words
G R Krishna Chand Avatar (Verified user) –
Variation: Physical, Europe, Europe, 6GB
I am impressed with the seamless service offered by TSim. The sim card worked without any hassles during my stay in Germany.
Services Tsim (Verified user) –
Thank you for your kind words.
Hashim Ahmad Hakeem (Verified user) –
Variation: eSIM, North America, United States, 6GB
I used Tsim’s eSIM for my US trip, and it worked really well. The connection was strong, reliable, and far more affordable compared to international roaming charges from Jio and Airtel. I just wish there was an option to add more data to the same eSIM instead of having to buy a new one. Although the customer service was a bit slow and my query wasn’t understood on the first try, the overall product itself is excellent. For anyone traveling internationally and wanting a cost-effective option with good connectivity, Tsim is a solid choice.
Services Tsim (Verified user) –
This product is certainly refillable. We are sorry your query was not understood by our team. We will rework the page to make clear that these SIMs are refillable. Thank you for pointing this out to us and for your kind review.
Vims (Verified user) –
Variation: eSIM, Europe, Europe, 6GB
Excellent service! TSIM Europe worked perfectly across countries with fast data, easy setup, and great coverage. The customer service was also outstanding—quick, helpful, and reliable. A must-have SIM for smooth travel across Europe.
Services Tsim (Verified user) –
Thank you for your kind words.
Palanisamy (Verified user) –
Variation: Physical, Asia, Singapore, 4GB + 60 Mins
Only Internet worked. voice call not worked, had to buy another SIM card. Not reliable
Services Tsim (Verified user) –
We are sorry the calling did not work but happy you were able to use the Data. Networks in Singapore required VoLTE setting enabled for the SIM which in some handsets is disabled. We have refreshed your voucher for another trip and hope you will give us the opportunity to serve you again.
Sanskar Agrawal (Verified user) –
Variation: Physical, Middle East, Oman, 5GB
The service provided by Tsim is poor it took me 8 followups and complaints to get this delivered. Everytime they say it will be delivered tomorrow but that tomorrow never arrives. Thought sim worked fine
Services Tsim (Verified user) –
We are sorry the delivery was delayed in your case but are glad you were able to use your SIM well. Thank you for taking the time to record your experiences.
Abhishek (Verified user) –
Variation: Physical, Europe, Europe, 6GB
1st time used TSIM,
Awesome network coverage, didn’t gave any issue during the trip.
With TSIM Europe physical SIM card, I was connected to internet throughout the trip.
Countries I visited : France, Norway & Italy.
No complaints, never faced issue to contact customer care during the trip.
Before the trip has contacted them and asked additional information, which they provided in 1 day.
My next trip, I’m definitely purchasing another SIM from TSIM, loved the service.
Please continue the same Good work.
Services Tsim (Verified user) –
Thank you for your kind words and for detailing the countries in which it worked.
Astro (Verified user) –
Variation: eSIM, Europe, Europe, 6GB
Smooth Connectivity and Top‑Notch Service!
Using TSIM’s eSIM during my travels across Europe and Turkey was a breeze. Activation was instant and completely hassle‑free, and the network stayed strong everywhere I went. The service was dependable, the connection seamless, and it made international travel so much easier. Absolutely recommended!
Services Tsim (Verified user) –
Thank you for your kind words and recommendation.
Hari Prasad V (Verified user) –
Variation: eSIM, Europe, Europe, 4GB + 60 Mins
Easy to install, prompt updates at every step, very useful for travel abroad
Services Tsim (Verified user) –
Thank you for your kind words.
Syed Fasiuddin (Verified user) –
Variation: eSIM, Europe, Europe, 4GB + 60 Mins
This sim card was active the moment I landed, and it saved me from having to purchase expensive plans at the airport.
Services Tsim (Verified user) –
Thank you for your kind review and for pointing out a key benefit of our service.
Rakshit Goyal (Verified user) –
Variation: eSIM, Asia, Singapore, 4GB + 60 Mins
Excellent review
Services Tsim (Verified user) –
We agree
Shuvam G (Verified user) –
Variation: eSIM, Europe, Europe, 6GB
Got it with my forex card and gotta say it is probably the most useful thing which has been bundled with it. It was easy to install, the connectivity was good, and was really helpful when I was having issues with getting a new SIM in a nrw country.
Services Tsim (Verified user) –
Thank you for your kind review.
Vims (Verified user) –
Variation: eSIM, Europe, Europe, 6GB
Excellent Service and Reliable Network!
I had a great experience with TSIM’s eSIM in Europe and Turkey. The activation was quick and hassle-free, and the network worked perfectly throughout my trip. Great service, smooth connectivity, and very convenient for international travel. Highly recommended!
Services Tsim (Verified user) –
Thank you for your kind words.
Anirban Mandal (Verified user) –
Variation: eSIM, Europe, Europe, 6GB
I will say, pretty decent service and does the job.Good to go stuff.
Services Tsim (Verified user) –
Thank you for your kind review.
Abhiraj Gupta (Verified user) –
Variation: Physical, Asia, Thailand, 4GB + 60 Mins
Amazing product..I used it for Thailand visit. Came next day after ordering and was so helpful on my landing. My luggage was misplaced and having mobile connectivity on landing helped track and retrieve my luggage.
Services Tsim (Verified user) –
Thank you for your kind review and for pointing out a key benefit of our service.
R K Gupta (Verified user) –
Variation: eSIM, North America, United States, Unlimited data + local Calls - 7 days
Using TSIM for last few years. Quite Exactly as per the promise.
Services Tsim (Verified user) –
Thank you for your kind words and long support.
Sanchita Sandhu (Verified user) –
Variation: Physical, Asia, Malaysia, 4GB + 60 Mins
Amazing product especially network coverage; we ordered TSIM for our week long Malaysia trip with combination of Calling & Data; product arrived within 2 days with good tracking additionally the SIM worked fine during entire trip would definitely recommend TSIM for future purchases!
Services Tsim (Verified user) –
Thank you for your kind words and recommendation.
Sanchita Sandhu (Verified user) –
Variation: Physical, Asia, Malaysia, 4GB + 60 Mins
Amazing product especially network coverage; we ordered TSIM for our week long Malaysia trip with combination of Calling & Data; product arrived within 2 days with good tracking additionally the SIM worked fine during entire trip would definitely recommend TSIM for future purchases!
Deepta (Verified user) –
Variation: eSIM, Europe, Europe, 4GB + 60 Mins
Amazing service. I travelled from Frankfurt to Sweden to Estonia and through all three countries there were no difficulties with having access to the internet or calls once I got this eSIM
Deepta Susan Beji (Verified user) –
Variation: eSIM, Europe, Europe, 4GB + 60 Mins
Amazing service. I travelled from Frankfurt to Sweden to Estonia and through all three countries there were no difficulties with having access to the internet or calls once I got this eSIM
Services TSIM –
Thank you for your kind review and for specifying where you used the eSIM
Gaurav Singla (Verified user) –
Variation: eSIM, Asia, Singapore, 4GB + 60 Mins
Very good option by VISA, very smooth process to buy and install the SIM free of cost
Services TSIM –
Thank you for your kind review.
Divyansh Pratap Singh (Verified user) –
Variation: eSIM, Asia, Malaysia, 4GB + 60 Mins
Had a really smooth experience, same esim worked for a day in Indonesia as well while I only bought for Malaysia. This allowed me plenty of time to go to store in Bali and buy a local sim from there.
Services TSIM –
Thank you for your kind review. However no need to waste time on a store next time; you can add another country SIM / eSIM to your cart at our site as well.
Abhishek Sreekant (Verified user) –
Variation: Physical, Europe, Europe, 6GB
My Tsim for the Europe Trip worked perfectly well and did the job.
Services TSIM –
Thank you for your kind review.
Pawan (Verified user) –
Variation: eSIM, North America, United States, Unlimited data + local Calls - 7 days
Excellent service and coverage. No issues with use at all.
Services TSIM –
Thank you for your kind review.
Rajat (Verified user) –
Variation: eSIM, Asia, Thailand, 6GB
The sim was delivered after I finished my trip. Though I finished all formalities well in advance as per the site. I had to buy another physical sim on landing in Thailand. Can’t rely
Services TSIM –
We apologise for the delay in your order. Operators in Thailand notified us around the time of your order of new KYC requirements without proper details. Due to this our team was unable to ship or provide you good information. We have refreshed your voucher for your next trip and sent a little token in apology. Thank you for taking the time to record your experience.
sunil (Verified user) –
Variation: eSIM, Asia, Singapore, 6GB
adding the sim and using it was very easy.it got activated . i wud recommend everyone to buy this.. cheap and best and amazing connectivity
sunil (Verified user) –
Variation: eSIM, Asia, Singapore, 6GB
adding the sim and using it was very easy.. i wud recommend everyone to buy this.. cheap and best and amazing connectivity
Services Tsim (Verified user) –
Thank you for your kind review.
Meenakshi Makhijani (Verified user) –
Variation: eSIM, North America, United States, 6GB
Great network coverage. No hassle of activating it
Services Tsim (Verified user) –
Thank you for your kind review.
Chandrasekhar (Verified user) –
Variation: Physical, Europe, Europe, 6GB
SIM got activated automatically when we landed in a USA airport, enabling us to contact our relatives waiting outside. It provided trouble-free connectivity during our stay that followed.
Services Tsim (Verified user) –
Thank you for your kind review and pointing out a key benefit of buying before travel