- We require a copy of your passport and visa before delivery
- Link to upload documents sent after placing order
- You must turn on roaming for the SIM
Helpdesk
TSIM’s customer service agents can be reached via:
Email: services@tsim.in
Chat: https://www.tsim.in
Phone: +91 22 24216344 / +1 646 918 1335 / +44 203 773 2460.
What is an eSIM?
eSIM stands for “embedded” SIM which is installed in your phone by scanning a QR code or tapping a notification. If an activation date is required the QR code / Notification is sent after activation, else 24hours after completing your documentation.
eSIM Advantages
- Easy to use: Set up your plan by scanning a simple QR code or tapping a notification.
- Save on Shipping cost: No physical delivery requirement
- Save on time: In a rush to travel? We will send eSIM QR Code via email. Scan it as per instructions and It will be ready to use upon arrival.
- Keep your original SIM: The eSIM is in addition to your original SIM which will work as usual if you need it.
eSIM Disadvantages
- Unfamiliar: Since it is a new technology expect to be learning a bit.
- eSIM Compatible Phones: eSIM will only work in eSIM compatible phones. As a general rule, iPhone 11 and Android model 2021 and higher models are compatible with eSIM.
- Single Use Only: Most eSIM codes can be used only once. Please do not delete the eSIM created on your phone, since it cannot be recreated on your phone or any other phone. However you can de-activate the eSIM when not needed from your settings.
- Transfer of eSIM: Transfering an eSIM from one phone to another is usually not possible. However some eSIMs can be transferred from one iPhone to another.
Checking if your phone has eSIM capability
Dail *#06#. If you see an EID number popup, it means your phone has eSIM capability.
Activating eSIM on your Device using a QR Code
Most eSIMs are installed using a QR code. The QR code is sent to you by eMail. You need an Internet connection to install an eSIM. The eSIM may stay in activating state till you reach your destination.
iPhone XR, XS and newer
- Go to Settings, then Cellular.
- Select Add a plan, and the Camera app will open.
- Point your camera at the QR activation code until you see a message that says Installing cellular plan.
2021 Android and newer
- Go to Settings > Connections > SIM card manager
- Tap Add mobile plan
- Tap Add using QR code
- Scan the QR activation code
Activating eSIM on your Device using an Operator Notification
T-mobile, AT&T and some other operators make it even simpler to install eSIMs. They send a notification directly to your phone. Just tap on the notification and follow the instructions as in images below. The notification is sent to the phone you intend to use on your trip for which you have given us the EID and IMEI number by dialing *#06#. Click here to know why IMEI and EID numbers are needed. The eSIM may stay in activating state till you reach your destination.
Deepthi Jojy (Verified user) –
Variation: eSIM, Asia, Vietnam, 6GB
Really easy to access the eSIM and the connection worked well!
Services Tsim (Verified user) –
Thank you for your kind review.
Utkarsh Munjal (Verified user) –
Variation: eSIM, Asia, Malaysia, 6GB
Great coverage but less amount of data
Services Tsim (Verified user) –
Thank you for your kind review. We request customers to purchase add-on packs to increase data allowance.
Krane (Verified user) –
Variation: Physical, Asia, Singapore, 6GB
Process of getting the ESIM was very easy and the SIM got activated on Arrival to the Other Country. Recommended for People who are exploring in buying SIM for International Travel
Services Tsim (Verified user) –
Thank you for your kind review.
Kannan Venkataraman (Verified user) –
Variation: Physical, Europe, Europe, 4GB + 60 Mins
On arrival,the line was activated immediately. However, we were unable to make phone calls.
Services Tsim (Verified user) –
We are sorry you were not able to make calls. Outbound calls need to be made in full international format. Thank you for your balanced review.
Saran Sappa (Verified user) –
Variation: eSIM, Middle East, United Arab Emirates, 5GB
The process of getting eSIM was very easy. And most importantly it worked seamlessly when I was in UAE.
Services Tsim (Verified user) –
Thank you for your kind words.
Rushabh Shah (Verified user) –
Variation: Physical, Asia, Sri Lanka, 4GB + 60 Mins
Very pathetic service. I purchased the sim with a lot of hope and it turned out to be disaster. It didn’t work when i landed in SriLanka. Also support was very poor, they never helped and i ended up paying for new SIM in SriLanka. Now TSIM is not even refunding the money.
Services Tsim (Verified user) –
We are sorry the SIM did not work for you. The refund of your shipping charge had already been processed by the time of this review and we are unable to find any interaction where an agent has refused to refund. We have refreshed your voucher for another trip and hope you will give us the opportunity to serve you again.
Just for avoidance of any confusion, this product is only available free against a valid coupon. The only payment is for shipping charges of Rs40 onwards for Physical SIMs. eSIMs are totally free.
Ramesh Gurusamy Jeganathan (Verified user) –
Variation: eSIM, Asia, Malaysia, 4GB + 60 Mins
Process of getting the ESIM was very easy and the SIM got activated on Arrival to the Other Country. Recommended for People who are exploring in buying SIM for International Travel
Services Tsim (Verified user) –
Thank you for your kind words.
Rupam Sinha Roy (Verified user) –
Variation: eSIM, Asia, Thailand, 6GB
Excellent service
Services Tsim (Verified user) –
Thank you.
Thsope Medo (Verified user) –
Variation: eSIM, Asia, Vietnam, 6GB
The esim was very convenient and easy to install. It saved me time and resources as I was able to enable it before travelling and the process is very simple and quick.
Services Tsim (Verified user) –
Thank you for your kind review.
Utsav Garg (Verified user) –
Variation: eSIM, Asia, Sri Lanka, 4GB + 60 Mins
The sim didn’t work even once. I escalated this too but of no use.
Services Tsim (Verified user) –
We are sorry the SIM did not work for you. We have refreshed your coupon to make it useable for another trip. We hope you will give us another chance to serve you.
Joydeep Bhattacharjee (Verified user) –
Variation: eSIM, Middle East, United Arab Emirates, 5GB
The esim is very convenient. Esim installation is easy and activation is instant. Connectivity is good and internet speed is stable.
Services Tsim (Verified user) –
Thank you for your kind review.
Rajhesh (Verified user) –
Variation: Physical, Middle East, United Arab Emirates, 5GB
Nice coverage. Thanks for the free sim
Services Tsim (Verified user) –
Thank you for your kind review.
Manuj Kinra (Verified user) –
Variation: eSIM, Asia, Indonesia, 4GB + 60 Mins
Great offer and services
Services Tsim (Verified user) –
Thank you for your kind review.
Krutarth Rindani (Verified user) –
Variation: eSIM, Asia, Sri Lanka, 6GB
The sim installation was quick and easy. The instructions were clear. The sim got auto activated when I landed in Sri Lanka. Got consistent LTE network connectivity across western, central and southern SL with decent speeds. However, I did not have a smooth experience with purchasing addon. The add on activation took around 2-3 hours after multiple follow up.
Services Tsim (Verified user) –
We are sorry the add-on activation took multiple follow-ups. We are investigating the facts of this case to see why this happened. Such feedback is invaluable in improving our procedures. Thank you for taking the time to record your experience and for the balanced review.
Deepu Ravindran (Verified user) –
Variation: eSIM, Middle East, United Arab Emirates, 5GB
Very useful for short time travellers. The installation process of Esim was smooth & simple.
Services Tsim (Verified user) –
Thank you for your kind words