tsim.in, 
Description
- Simple package for either calls, SMS or data or a combination of each.
- Prepaid: No billing shocks!
- There is no rent or monthly minimum usage.
- Lifetime validity on talk time, however phone number might change if it is not used.
- Call forwarding to India mobile or landline when not in use.
- Unused talk time/credit balance refundable for a year.
- We require a copy of your passport.
Voice / SMS Slabs
Countries are divided into slabs as below, giving you fixed number of minutes for each slab. Local calls are those within the same slab.
200 minutes/200 SMS when you are in one of:
Canada, Hong Kong, Israel, Japan, Malaysia, Mexico, Mongolia, Korea (South), Puerto Rico, Singapore, United States of America, Virgin Islands US
100 minutes/100 SMS when you are in one of:
Australia, Bangladesh, Bahamas, Bermuda, Brazil, Brunei Darussalam, Bhutan, Chile, Cambodia, Colombia, Costa Rica, Cyprus, Czech Republic, Germany, Denmark, France, Faroe Islands, Guadeloupe, Greece, French Guiana, Hungary, Indonesia, Ireland, Iceland, Kazakhstan, Kuwait, Laos, Liechtenstein, Martinique, Nigeria, Norway, New Zealand, Pakistan, Peru, Poland, Portugal, Paraguay, Réunion, Romania, Slovakia, Sri Lanka, Sweden, Taiwan, Thailand, United Kingdom, Vietnam
50 minutes/50 SMS when you are in one of:
Afghanistan, Andorra, Angola, Anguilla, Aruba, Argentina, Armenia, Antigua and Barbuda, Austria, Bahrain, Barbados, Belgium, Bulgaria, Bolivia, Botswana, Cayman Islands, China, Croatia, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, Gibraltar, Grenada, Guatemala, Guyana, Honduras, Iran, Iraq, Italy, Jamaica, Jordan,Kenya, Kyrgyzstan, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Macao, Macedonia, Malta, Mauritius, Mexico, Morocco, Mozambique, Nepal, Netherlands, Netherlands Antilles, Panama, Philippines, Qatar, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saudi Arabia, Serbia, Slovenia, Spain, South Africa, Sudan, Swaziland, Switzerland, Tajikistan, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands UK, Yemen
Exceptions: In Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, Georgia, Gibraltar, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Serbia, Slovenia, Spain, Switzerland, Tajikistan, Ukraine you get 100mins of calls to India
25 minutes/25 SMS when you are in one of:
Albania, Algeria, Azerbaijan, Benin, Bosnia and Herzegovina Burkina Faso, Belarus, Cameroon, Cape Verde, Côte d’Ivoire, Equatorial Guinea, , Fiji, French Polynesia, Gabon, Gambia, Ghana, Guinea-Bissau, Lesotho, Malawi, Mali, Mayotte, Moldova, Monaco, Montenegro, Montserrat, Myanmar, Namibia, New Caledonia, Nicaragua, Niger, Rwanda, Senegal, South Sudan, Syria, Tanzania, Timor-Leste, Uganda, Zambia, Zimbabwe
Exceptions: In Albania, Bosnia and Herzegovina, Fiji, Mayotte & Monaco you get 100mins of calls to India
Data Slabs
2GB when you are in one of:
Austria, Denmark, Greece, Hong Kong, Ireland, Italy, Norway, Poland, Sweden, Taiwan, Turkey, United Kingdom
1GB when you are in one of:
Afghanistan, Albania, Australia, Azerbaijan, Belarus, Belgium, Botswana, Bulgaria, Cameroon, Canada, Central African Republic, Congo, Congo (Democratic Republic), Cote D’ivoire, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Gibraltar, Guadeloupe, Guinea, Guinea-Bissau, Hungary, Iceland, Israel, Kazakhstan, Kyrgyzstan, Korea (South), Latvia, Lesotho, Liechtenstein, Liberia, Lithuania, Luxembourg, Macedonia, Malawi, Malta, Mozambique, Myanmar, Netherlands, New Zealand, Niger, Nigeria, Portugal, Puerto Rico, Réunion, Romania, Russian Federation, Rwanda, Senegal, Serbia, Seychelles, Slovakia, Slovenia, Spain, South Africa, Sri Lanka, Swaziland, Switzerland, Tanzania, Uganda, Ukraine, United States of America, Zambia
500MB when you are in one of:
Armenia, Cape Verde, Chile, China, Costa Rica, Dominican Republic, El Salvador, Fiji, Gabon, Guatemala, Honduras, Indonesia, Iran, Japan, Kuwait, Mauritius, Mexico, Montenegro, Mongolia, Malaysia, Nicaragua, Oman, Peru, Philippines, Samoa West, Singapore, Tajikistan, Thailand, Uruguay, Uzbekistan, Vietnam
250MB when you are in one of:
Algeria, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahrain, Bangladesh, Barbados, Bermuda, Bolivia, Brazil, British Virgin Islands, Brunei Darussalam, Cayman Islands, Cambodia, Chad, Colombia, Dominica, Ecuador, Egypt, Faroe Islands, Gambia, Grenada, Guyana, Guernsey, Haiti, Isle of Man, Jamaica, Jersey, Jordan, Kenya, Laos, Macao, Mauritania, Moldova, Nepal, Netherlands Antilles, Oman, Pakistan, Panama, Paraguay, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saudi Arabia, Sierra Leone, Tonga, Turks and Caicos Islands, United Arab Emirates
Using the SIM Card
Using the SIM Card for the first time
- Power off your phone
- Insert your new SIM card into the first SIM card slot
- Power on your phone
- Your phone should connect on a GSM/WCDMA/LTE network.
Please also note, using this SIM card to surf Internet or make calls outside coverage countries will significantly reduce the data and voice usage capacity, or even cause the SIM card to stop functioning.
Receiving calls
People anywhere in the world can dial your UK number directly to reach you, for example, +44774132 12345.
Making Calls through Reverse Call
This SIM uses reverse call for outbound calls. When you dial using reverse call, the call disconnects and you receive a return call connecting you with the number you want to speak to.
If you fail to get a call back, redial the number followed by the “#” key.
Making local calls
For the purposes of this card, local calls include calls to any country in the same slab as the country from which you are calling. To make such calls use the full international format. E.g. to call a UK landline number from any country use (for example) +44 207 222 1234.
Emergency Call Number.
Please note Europe emergency call number “112” will NOT work in this card.
Making calls to India
Remember to add the country code when making calls to India. Check that the number begins with +91 before dialing. E.g. to call India number 022 24216344, dial +91 22 24216344
Helpdesk
TSIM’s customer service agents can be reached via email at services@tsim.in or phone +91 22 24216344.
Should you use automatic or manual network selection?
There are two ways of selecting a network. You can either set your handset to use AUTOMATIC Network selection or MANUAL selection. When using automatic selection the handset will look for all networks that it is able to attach to and logs onto the first network it finds. When using manual selection you must manually search through the networks and select a network to attach to. We recommend using automatic network selection. Please refer to your handset manual to check the default settings for your phone.
Setting up call forwarding/divert
To activate call forwarding/call divert, dial *102(phone number in international format)#. You will get a confirmation message on the screen. For eg. *102912224216344#. To deactivate dial *103#
Setting data on your phone
Please ensure Mobile Data & Data Roaming is enabled on your phone. Setup APN (Access Point Name) manually as follows:
Set Access Point Name (APN) in your smartphone to “globaldata” without any username or password
On Android Phones, tap the Menu button / Settings / Mobile networks / Access Point Names / New APN / Set Name & APN as “globaldata” / OK / Save
On iPhone: Tap Settings / General / Network / Cellular Data Network / APN and enter “globaldata”. Leave username & password blank. Tap Network
On iPhone6 & above:
a. While connected to WiFi, open Safari and goto: m.apnchanger.org
b. Select Manual
c. Enter “globaldata” in APN Name (small letters & no spaces) and click install.
d. If asked for a PIN enter your iPhone 4 digit unlocking PIN
e. Approve the installation of the unsigned profile.
On some iPhone devices you will need to remove the existing current Profile (found in Settings-> General -> Profile -> Existing Profile -> Remove) before installing the Globaldata APN.
On Windows Phone: Go to Apps list / Settings / Mobile Network / Add Internet APN / Set APN as “globaldata” / Save
Checking your Balance
You will periodically get automatic balance messages on your phone. Another way to get balance information is to dial +163 162 10 001 from your phone and disconnect after a few rings. The call will not be answered and you will not be charged for that call. You will later receive an SMS with balance information.
Online Refill
Use this link to instantly add credit to this card. This link requires you to know either the SIM serial number (printed on the SIM) or the SIM phone number. If you are sure of neither, it is best to use the drop down under “New Card or Refill?” and choose Refill. Our helpdesk will trace out your earlier TSIM phone number and if necessary verify it with you before crediting the card.
Refund Policy
You are eligible for a refund on unused talktime/data with usage rounded to the next slab. I.e. If you use 2.8GB after subscribing to a 6GB SIM card, your usage will be taken to be 4GB, and you will get refund on the difference between the price of a 4GB and 6GB card. This refund is available for 12 months after payment.
Pranjal (verified owner) –
Quite good. So far tested in Singapore and China. Works well. It may take some time (Couple of minutes) to start working when we change the country but works well. Good options for everyone who is traveling in multiple countries, or who often go on foreign trips. This will ensure you have the same number in every trip and you/your loved once can contact in case of emergency (or otherwise too) right from when you land. Recommended.
I have used Other Tsim for USA also, that also worked well. Overall TSIM is recommended and I am satisfied with their service.
Deven Verma (verified owner) –
Thank you for your kind review, recommendation and continued support.
Sandeep Nyati (verified owner) –
I bought this card last year and have used it successfully in Turkey, Greece and many other countries. I recommend everyone who is a global traveler to have one. It has life time validity and connectivity I very good.
Services Tsim –
Thank you for your kind words and for specifying where the SIM card worked.
Malvika Ambekar (verified owner) –
This sim works well for calling but APN setting was a task. Finally throughout the trip of ten days I couldn’t use the data service. Was only able to use calling service. Had friends who just watched on top international calling and data service on to their existing services only. I felt rather buying a sim, it’s way more convenient to latch on the international services.
Services Tsim –
We are sorry you could not get the APN setting in place during your trip. Most versions on this card require one time APN setting. We wish you had contacted us during your trip so that we could have guided you in the setup. Thank you for your balanced review.
rakeshg2000 (verified owner) –
worked well in south africa.
the data was also well connected.
in cape town,Johannesburg it has a very good coverage
thanks tsim
Services Tsim –
Thank you for your kind review and for specifying the areas in which it worked.
JAYACHANDRAN ELANGO (verified owner) –
I had purchased Lifetime Global Sim Card from TSIM and installed in my Samsung A30 Phone. It was working for about couple of hours since I landed in Milan / Genoa in the evening on 9-July. Thereafter it did not work at all. I had called up TSIM from Genoa on 10-July from alternate number. I was asked to remove the Sim and re-install after 10 minutes. I tried many times like this, without success. I was put into lot of inconvenience. After couple of days I returned to India and approached TSIM. They informed that because of the Network Problem, SIM would not have worked. I was unable to buy this argument. Even though TSIM refunded my amount it left a bitter taste for me.
Services Tsim –
We are sorry we could not solve your problem in time. Thank you for taking the time to write this review.
Rizu (verified owner) –
Worst experience in gulf edition of my journey with this communicative medium.
Hindered telecomm services with unreasonable price hook ups. Not recommended to use in gulf area. Don’t know about other places. No hard feelings.
Services Tsim –
It is true telecom costs are high in the gulf area due to termination charges by the local telecpm companies. We are sorry for the inconvenience and thank you for your review.
DRGYPATEL (verified owner) –
Good Sim.
Anywhere useful.
Local partner networks sometimes not good.
But, useful in emergency.
Services Tsim –
Thank you for your kind review.
Sumanta Chakraborty (verified owner) –
Initially I was a bit skeptic on whether to use this or not. But it turned out to be an excellent choice. During my transit through Doha it did not work. But through my family using internet wifi I came to know that the sim must be inserted in the first sim slot to work. The company should have mentioned this somewhere explicitly. Later I changed to first sim slot and it worked in Germany, Spain, Italy and Slovenia perfectly. I will be transiting through Doha again on my return let us see if it works there or not. Nonetheless, it was a very good choice and thanks to Tsim.
Services Tsim –
Thank you for your kind and detailed review. It is true that in dual SIM card phones, the SIM card that provides Data should be inserted into the first SIM card slot. We have updated the product page to reflect this.
Neeraj (verified owner) –
Purchased SIM card for my Finland, Sweden and Norway trip. Although it worked in all countries, I faced some problems in Finland. The network didn’t work for several hours at one point of time. APN automatically changed and I had to reset it manually several times specially after crossing borders and sometimes even on highways and moving from one city to another in same country.
The most frustrating part however was frequent communication from T-sim side. From the time I ordered SIM and till I returned India, I kept getting messages to upload documents e.g. Passport and Visa, which I had already uploaded. Before departing, I contacted support staff about this issue and they confirmed that they received my documents and I shall ignore SMS and emails as they were arising because of a system fault. While abroad, I received message from T-SIM on my whatsapp (in addition to email) requesting document upload immediately failing which services will be discontinued. This was really annoying and unprofessional.
Overall, the purpose of communication was served but the experience was not a pleasant one.
Services Tsim –
We are sorry for the repeated email messages you received. This was due to the fact that you had multiple orders on the same day, but had uploaded your documents for just one. The email messages pertained to the other orders. We are updating our systems to ensure that documentation for multiple orders can be completed at once so that this issue does not recur. Thank you for taking the time to bring this to our notice and for the balanced review.
Yazdi Buhariwalla (verified owner) –
TSIM is Excellent. The backup team of Ms. Alisha & Archana is superb.
At times I use to not get the network and especially in this last 2 months in Europe and I was told to switch off my phone for few mins and than start and it was going well.
Sometimes I feel the consumption is wrongly calculated or something is wrong with the system as at times I feel I am charged wrongly.
Rest I am happy with TSim.
Services Tsim –
Thank you for your kind words for our team. We will investigate your usage and try to find why you feel you are at time charged wrongly.
Amit –
This sim is nothing more than a gamble. It may or may not work. If it works, voila you have a little cheaper sim. But if it doesn’t you will end up spending double the money or may be more.
Further if you are going to multiple places, avoid this as surely this wouldn’t work at all places
Services Tsim –
We are sorry the SIM card did not meet your expectations. The SIM card requires you to set APN, and in some cases do it again when crossing borders. Thank you for taking the time to share your experience.
P C Gupta (verified owner) –
Used in Canada and USA. Outgoing calls proved a challenge and had to contact the service team repeatedly. They were nice enough to respond each time and the solution was to remove and replace the SIM. Having to do that repeatedly to get the phone working was rather inconvenient.
Once connected, call quality was good.
Data did work despite repeated attempts and I am wondering what to do when I travel again in the near future.
Services Tsim –
We are sorry you had repeated trouble with the SIM. In Canada the SIM card works in reverse call principle and needs you to add a hash at end of the number. Also, while crossing borders, the phone settings sometimes need to be redone. We are sure the SIM card will serve you better in your future travels.
Gaurav Agrawal (verified owner) –
I did face some initial setup issue after I placed the sim in my phone. For a while I was not getting any signal and following the steps was not very easy on my one plus 6, but after like 10 mins of figuring while in the queue for immigration my sim was up and working. The network was great and I didn’t face any issue after my sim started working. Would definitely recommend the sim
Services Tsim –
Thank you for your kind words and recommendation.
Gaurav Agrawal (verified owner) –
I did face some initial setup issue after I placed the sim in my phone. For a while I was not getting any signal and following the steps was not very easy on my one plus 6, but after like 10 mins of figuring while in the queue for immigration my sim was up and working. The network was great and I didn’t face any issue after my sim started working
Services Tsim –
Thank you for your kind words and understanding.
Yazdi Buhariwalla (verified owner) –
Excellent services. No words to express as it’s value for money. The backup team of Ms. Archana & Ms. Alisha is beyond par. Either of them respond immediately.
I highly recommend TSIM as I am been using it since last 5 years now.
Keep it up.
Services Tsim –
Thank you for your kind words and continued support.
Prashanth Bavimane (verified owner) –
I have been using this for the past 2+ yrs. now. Just insert the SIM, it automatically latches on to a network and you are connected. Both voice and data work seamlessly no matter where you are. It’s that easy! It’s the most economical and best international SIM you can buy in India. Highly recommended.
Services Tsim –
Thank you for your kind words and for your continued support.
Kriti Gupta (verified owner) –
I got a refill of 400 min done on 9 may 2019 to my existing sim. All was good till I randomly went and checked the balance, turned out they had only topped up the sim with 380 min. Post that i’ve been in constant touch with the customer care. Every time i sent a message i had to explain the issue all over again as no one had any clue. I messaged them continuously for 6 days, and the only response i got was “the balance minutes will be added to the sim, and you can check it in 24 hours”. Till date neither have i got those balance minutes, neither has anyone from the customer care reached out to me. No follow ups done, no confirmations sent…pathetic customer service
Services Tsim –
We apologise for the confusion regarding your order. We advise customers to use the instant credit link to refill the card, rather than the drop down “New Card or Refill?”. The drop down is left as a courtesy for customers that have neither the SIM phone number or serial number at hand, or are unsure of these. These numbers are then searched out by our team and verified for the customer. The process of adding credit is a 2 stage one, in which some credit is added immediately to facilitate emergency use and the rest after the verification process is complete. At this point you should certainly see your complete credit added.
We thank you for bringing these issues to our notice. We are adding some explanations on when to use the drop down on the product page, as also improving the process of adding refill based on your feedback.
Ninad (verified owner) –
I was very excited about the concept of a lifetime global card so I purchased one for my trip to Egypt and Jordan. In Egypt, at Cairo I could make calls but I had purchased the phone for data and it just wouldn’t work. I contacted the customer care in India and they were very responsive but the problem wasn’t fully solved. I could use the net intermittently at Cairo. Later when I visited other places like Aswan etc. there was neither voice nor data available. I tried everything that I was told over wsapp when I had wifi connection but to no avail. Unfortunately I lost my phone in Jordan so I couldn’t check the service there.
Bottom line is that at least for Egypt this was money down the drain. I sure hope that they fix the issues because the concept of a single international number is truly good.
Services Tsim –
We are sorry for the trouble you had using our service in Egypt. We are processing a refund for the balance in your lost SIM and hope you will give us a chance to serve you in future trips.
Jaydeb Sarkar –
This is a good initiative by TSIM – very effective for regular foreign travelers (or even if you travel once in every year). You recharge/top-up and then the unused balance remains intact for your next visits. The price is very comparable (probably cheaper than other provider with day limitation offers). Also you own the mobile number and remains with you for lifetime. Very much recommended.
Services Tsim –
Thank you for your kind words and for detailing the advantages of this card.
Rajiv Shroff –
The sim card worked well in Australia and New Zealand. I mainly used it for data services. Thank you
Services Tsim –
Thank you for your kind words.
Umesh Varshney (verified owner) –
During my recent Japan trip, I faced problems with the activation of data on my refundable lifetime global SIM (despite following full SOP). However, the service/help rendered by the Tsim team was excellent, and I was able to use the data from day 2 of my visit.
Services Tsim –
We are sorry about the problems you faced with Data setup on day one of your trip and thank you for your balanced review.
Ashok Kumar Mandal (verified owner) –
It is very useful and got connected on landing at USA airport. I could connect to my relative who had come to meet at the airport. Though inside apartment the signals are week but outside connectivity is okay. I would recommend international travellers to use this SIM. Happy connectivity.
Services Tsim –
Thank you for your review and kind recommendation.
s.sandhya (verified owner) –
Excellent card and really outstanding service from the team at TSIM. Always very prompt in responding on the Chat as well as via Whats App etc.
Services Tsim –
Thank you for your kind words.
Amit Verma (verified owner) –
Really helpful for frequent traveller. Great service by T-Sim
Services Tsim –
Thank you for your kind words.