tsim.in, 
Description
- Simple package for either calls, SMS or data or a combination of each.
- Prepaid: No billing shocks!
- There is no rent or monthly minimum usage.
- Lifetime validity on talk time, however phone number might change if it is not used.
- Call forwarding to India mobile or landline when not in use.
- Unused talk time/credit balance refundable for a year.
- We require a copy of your passport.
Voice / SMS Slabs
Countries are divided into slabs as below, giving you fixed number of minutes for each slab. Local calls are those within the same slab.
200 minutes/200 SMS when you are in one of:
Canada, Hong Kong, Israel, Japan, Malaysia, Mexico, Mongolia, Korea (South), Puerto Rico, Singapore, United States of America, Virgin Islands US
100 minutes/100 SMS when you are in one of:
Australia, Bangladesh, Bahamas, Bermuda, Brazil, Brunei Darussalam, Bhutan, Chile, Cambodia, Colombia, Costa Rica, Cyprus, Czech Republic, Germany, Denmark, France, Faroe Islands, Guadeloupe, Greece, French Guiana, Hungary, Indonesia, Ireland, Iceland, Kazakhstan, Kuwait, Laos, Liechtenstein, Martinique, Nigeria, Norway, New Zealand, Pakistan, Peru, Poland, Portugal, Paraguay, Réunion, Romania, Slovakia, Sri Lanka, Sweden, Taiwan, Thailand, United Kingdom, Vietnam
50 minutes/50 SMS when you are in one of:
Afghanistan, Andorra, Angola, Anguilla, Aruba, Argentina, Armenia, Antigua and Barbuda, Austria, Bahrain, Barbados, Belgium, Bulgaria, Bolivia, Botswana, Cayman Islands, China, Croatia, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, Gibraltar, Grenada, Guatemala, Guyana, Honduras, Iran, Iraq, Italy, Jamaica, Jordan,Kenya, Kyrgyzstan, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Macao, Macedonia, Malta, Mauritius, Mexico, Morocco, Mozambique, Nepal, Netherlands, Netherlands Antilles, Panama, Philippines, Qatar, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saudi Arabia, Serbia, Slovenia, Spain, South Africa, Sudan, Swaziland, Switzerland, Tajikistan, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands UK, Yemen
Exceptions: In Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, Georgia, Gibraltar, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Serbia, Slovenia, Spain, Switzerland, Tajikistan, Ukraine you get 100mins of calls to India
25 minutes/25 SMS when you are in one of:
Albania, Algeria, Azerbaijan, Benin, Bosnia and Herzegovina Burkina Faso, Belarus, Cameroon, Cape Verde, Côte d’Ivoire, Equatorial Guinea, , Fiji, French Polynesia, Gabon, Gambia, Ghana, Guinea-Bissau, Lesotho, Malawi, Mali, Mayotte, Moldova, Monaco, Montenegro, Montserrat, Myanmar, Namibia, New Caledonia, Nicaragua, Niger, Rwanda, Senegal, South Sudan, Syria, Tanzania, Timor-Leste, Uganda, Zambia, Zimbabwe
Exceptions: In Albania, Bosnia and Herzegovina, Fiji, Mayotte & Monaco you get 100mins of calls to India
Data Slabs
2GB when you are in one of:
Austria, Denmark, Greece, Hong Kong, Ireland, Italy, Norway, Poland, Sweden, Taiwan, Turkey, United Kingdom
1GB when you are in one of:
Afghanistan, Albania, Australia, Azerbaijan, Belarus, Belgium, Botswana, Bulgaria, Cameroon, Canada, Central African Republic, Congo, Congo (Democratic Republic), Cote D’ivoire, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Gibraltar, Guadeloupe, Guinea, Guinea-Bissau, Hungary, Iceland, Israel, Kazakhstan, Kyrgyzstan, Korea (South), Latvia, Lesotho, Liechtenstein, Liberia, Lithuania, Luxembourg, Macedonia, Malawi, Malta, Mozambique, Myanmar, Netherlands, New Zealand, Niger, Nigeria, Portugal, Puerto Rico, Réunion, Romania, Russian Federation, Rwanda, Senegal, Serbia, Seychelles, Slovakia, Slovenia, Spain, South Africa, Sri Lanka, Swaziland, Switzerland, Tanzania, Uganda, Ukraine, United States of America, Zambia
500MB when you are in one of:
Armenia, Cape Verde, Chile, China, Costa Rica, Dominican Republic, El Salvador, Fiji, Gabon, Guatemala, Honduras, Indonesia, Iran, Japan, Kuwait, Mauritius, Mexico, Montenegro, Mongolia, Malaysia, Nicaragua, Oman, Peru, Philippines, Samoa West, Singapore, Tajikistan, Thailand, Uruguay, Uzbekistan, Vietnam
250MB when you are in one of:
Algeria, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahrain, Bangladesh, Barbados, Bermuda, Bolivia, Brazil, British Virgin Islands, Brunei Darussalam, Cayman Islands, Cambodia, Chad, Colombia, Dominica, Ecuador, Egypt, Faroe Islands, Gambia, Grenada, Guyana, Guernsey, Haiti, Isle of Man, Jamaica, Jersey, Jordan, Kenya, Laos, Macao, Mauritania, Moldova, Nepal, Netherlands Antilles, Oman, Pakistan, Panama, Paraguay, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saudi Arabia, Sierra Leone, Tonga, Turks and Caicos Islands, United Arab Emirates
Using the SIM Card
Using the SIM Card for the first time
- Power off your phone
- Insert your new SIM card into the first SIM card slot
- Power on your phone
- Your phone should connect on a GSM/WCDMA/LTE network.
Please also note, using this SIM card to surf Internet or make calls outside coverage countries will significantly reduce the data and voice usage capacity, or even cause the SIM card to stop functioning.
Receiving calls
People anywhere in the world can dial your UK number directly to reach you, for example, +44774132 12345.
Making Calls through Reverse Call
This SIM uses reverse call for outbound calls. When you dial using reverse call, the call disconnects and you receive a return call connecting you with the number you want to speak to.
If you fail to get a call back, redial the number followed by the “#” key.
Making local calls
For the purposes of this card, local calls include calls to any country in the same slab as the country from which you are calling. To make such calls use the full international format. E.g. to call a UK landline number from any country use (for example) +44 207 222 1234.
Emergency Call Number.
Please note Europe emergency call number “112” will NOT work in this card.
Making calls to India
Remember to add the country code when making calls to India. Check that the number begins with +91 before dialing. E.g. to call India number 022 24216344, dial +91 22 24216344
Helpdesk
TSIM’s customer service agents can be reached via email at services@tsim.in or phone +91 22 24216344.
Should you use automatic or manual network selection?
There are two ways of selecting a network. You can either set your handset to use AUTOMATIC Network selection or MANUAL selection. When using automatic selection the handset will look for all networks that it is able to attach to and logs onto the first network it finds. When using manual selection you must manually search through the networks and select a network to attach to. We recommend using automatic network selection. Please refer to your handset manual to check the default settings for your phone.
Setting up call forwarding/divert
To activate call forwarding/call divert, dial *102(phone number in international format)#. You will get a confirmation message on the screen. For eg. *102912224216344#. To deactivate dial *103#
Setting data on your phone
Please ensure Mobile Data & Data Roaming is enabled on your phone. Setup APN (Access Point Name) manually as follows:
Set Access Point Name (APN) in your smartphone to “globaldata” without any username or password
On Android Phones, tap the Menu button / Settings / Mobile networks / Access Point Names / New APN / Set Name & APN as “globaldata” / OK / Save
On iPhone: Tap Settings / General / Network / Cellular Data Network / APN and enter “globaldata”. Leave username & password blank. Tap Network
On iPhone6 & above:
a. While connected to WiFi, open Safari and goto: m.apnchanger.org
b. Select Manual
c. Enter “globaldata” in APN Name (small letters & no spaces) and click install.
d. If asked for a PIN enter your iPhone 4 digit unlocking PIN
e. Approve the installation of the unsigned profile.
On some iPhone devices you will need to remove the existing current Profile (found in Settings-> General -> Profile -> Existing Profile -> Remove) before installing the Globaldata APN.
On Windows Phone: Go to Apps list / Settings / Mobile Network / Add Internet APN / Set APN as “globaldata” / Save
Checking your Balance
You will periodically get automatic balance messages on your phone. Another way to get balance information is to dial +163 162 10 001 from your phone and disconnect after a few rings. The call will not be answered and you will not be charged for that call. You will later receive an SMS with balance information.
Online Refill
Use this link to instantly add credit to this card. This link requires you to know either the SIM serial number (printed on the SIM) or the SIM phone number. If you are sure of neither, it is best to use the drop down under “New Card or Refill?” and choose Refill. Our helpdesk will trace out your earlier TSIM phone number and if necessary verify it with you before crediting the card.
Refund Policy
You are eligible for a refund on unused talktime/data with usage rounded to the next slab. I.e. If you use 2.8GB after subscribing to a 6GB SIM card, your usage will be taken to be 4GB, and you will get refund on the difference between the price of a 4GB and 6GB card. This refund is available for 12 months after payment.
B. Modi (verified owner) –
Service and support are very good. Throughout my visit to African region and Middle East region
Services Tsim –
Thank you for your kind words and for confirming the countries in which it worked.
PRAVEENCHANDRA Y T (verified owner) –
I used the Global TSIM first week of March 2018 during my personal tour to Egypt. Throught out Egypt, mobile signal was available. At Cairo Airport, when I switched on the mobile, signal was available. I travelled from Abu Simbel to Oswan to Luxor to Alexndria to Cairo. AT every place, mobile signal was available. The service was very good.
Services Tsim –
Thank you for your kind words and for providing in detail the areas in which it worked.
Senthil T (verified owner) –
I ordered this SIM and instructed to handover to me at Mumbai International Airport on en-route to Tokyo from Chennai. This was handed over to me on time and on COD basis. No hassles and no tension. The SIM worked perfectly during the visit. Hats off to TSIM! Very good connectivity in Japan.
Services Tsim –
Thank you for your kind words and for detailing how you purchased it and the country in which it worked.
Nihal Singh (verified owner) –
I am using it since last 25 days in couple of Australian ports. Very good connectivity.
Able to surf and make call easily without any issue so far.
Is nice and worth to buy.
Services Tsim –
Thank you for your kind words and for detailing the areas in which it worked.
Pratik (verified owner) –
Good
Services Tsim –
Thanks.
ravi0436 (verified owner) –
I have used this SIM for three countries China, Cambodia and Indonesia. I didn’t get any problem related to voice calling, but I was not able to connect internet continuously even after doing APN setting manually.I tried many times APN setting a few time it got connected with internet but most of the time it disappointed me.
Services Tsim –
We apologise for the inability to use data. We are inquiring into the specifics of the case and will get in touch with you via email. Thank you for taking the time to review the product.
Rabindra Nath Patnaik (verified owner) –
I am extremely happy with the performance of this SIM. After using it in Europe, now I am using in USA and Canada. I tried with Xiaomi Redmi 4. That phone is not usable in USA and Canada. The TSim tech guys informed me about this. So I used another phone. The support service was excellent. Thanks.
Services Tsim –
Thank you for your kind words and support.
vinod mal (verified owner) –
excellent card……excellent service…..
Services Tsim –
Thanks for your review.
Sandeep Deshmukh (verified owner) –
Great Sim card… Highly recommended for people traveling abroad… Fantastic experience during my abroad trip…Highlights as follows:-
1. Great service and prompt delivery to begin with.
2. Excellent customer service. Prompt replies to my emails and whatsapp messages. Action on my grievances was also very prompt.
3. Voice call services were flawless in UAE, Brazil, Germany, Austria and France
4. Two issues faced were as follows:-
(a) For activiting data connections, I had to repeatedly select the APN settings as ‘globaldata’ even in the same city… but it was a minor issue in my opinion
(b) Recharge was not automatic. Had to send emails / whats app messages to the customer service dept. It was done manually thereafter.
(c) Account balance cannot be seen automatically. Need to send a query to the customer service dept. However, they respond promptly on sending the query.
OVER ALL, A 5 STAR EXPERIENCE AND HIGHLY RECOMMENDED TO PERSONNEL TRAVELLING ABROAD.
Services Tsim –
Thank you for your detailed review. We are improving our recharge options and should be able to implement the changes very soon. We are investigating why you had to repeatedly enter the APN, and we apologise for the same.
Anjali (verified owner) –
I recently travelled to the USA, for which purpose I purchased a “Refundable Lifetime Global SIM Card”. I have to say I did not face any issues with regard to network drops. I was able to use the SIM throughout my trip without any issues. I might add that I did not however use it for phone calls but more so for data, and did not for minute regret my having purchased it.
No reason for not recommending it to my friends, if they ask for my views on SIM cards on there travels. Keep up the good work!!
Services Tsim –
Thank you for your kind words and review
Jayesh Dhingreja (verified owner) –
The Service was great. No network issues. The calling app also worked pretty well. Will surely recommend the product.
Services Tsim –
Thank you for your kind words and especially the review of our experimental calling app.
Vipul (verified owner) –
This SIM card is just GREAT in terms of ease of getting at home, connectivity, price, and really helped me while I was out of India. Call quality was good, while the data service was also not bad. There is no reason of not recommending this SIM/service while someone is travelling abroad.
Services Tsim –
Thank you for your kind words and review.
Shyam Umarji (verified owner) –
The sim card worked for incoming calls only and outgoing sms only. I was unable to make outgoing calls. I had to send sms to India, where my son contacted TSIM and they made some changes. The outgoing call facility started on the second day of my stay in Egypt.
Services Tsim –
Thank you for your review. We apologise for the trouble you had initially with your card.
Rahul Sinha (verified owner) –
Sim worked nice in USA, but not in Toronto, Canada.
Services Tsim –
Thank you for your review and for taking the trouble to bring this to our notice. We apologise for the trouble you had at Toronto.
Rajmohan Sathyadev (verified owner) –
I regularly used to buy country/region specific sim cards and this time I purchased 2 of those global life time sim cards with prepaid top ups. I used them in China and nowhere I got 3G or 4G. I only got very slow 2G network. I tried all auto/manual network settings. I used with one+5 and Vivo v7plus phones. In one sim card I did not even made one single call and when I tried to call a local number, I got a voice and sms mentioning your credit is over!!! The first thing what I did when I came back to India was to throw those sims in dust bin. I do not recommend those sims. Please buy country specific short time validity sims which really works.
Services Tsim –
We are sorry you have had a poor experience with our Global Card. According to records forwarded to us by our network partners, your SIMs were able to access Data till they ran out of credit on the 2nd and 27th Nov respectively. We are unable to check what speed this Data was accessed at. We agree with your comment that where ever available, country specific SIMs provide better performance.
Praveen (verified owner) –
Excellent service by TSIM. Got it delivered within 24 hours and the network was perfect in all travel zones. Even with single signal bar the call and data package worked perfectly.
Services Tsim –
Thank you for your kind words and review.
Sumeet Man Singh (verified owner) –
It did not inform you about your usage, and the sim suddenly died down on us at a time when we needed it in an emergency. We had to ask someone with data to recharge it. The number to dial ( which I inquired on email)later to tell balance did not work. kept saying incorrect code.So one had no way of knowing that the sim is working or not. In USA it worked in bits and parts. On return to UK, it again worked sporadically at Heathrow, and the data did not automatically reconnect.
Services Tsim –
We are sorry for the trouble you had using our product. We are inquiring into the specifics of your case to see what happened.
Prashanth Bavimane (verified owner) –
I was out in Europe and used your SIM and i must say it was a great experience… i did have trouble initially w/ the APN settings and but it worked well.
Your Customer Service is awesome… always ready to help.
Services Tsim –
Thank you for your kind words and understanding.
Balaji Sampathkumar (verified owner) –
This is a great SIM and really helped me while i was in Bangkok for talking to India.
4G network was pretty smooth as well and the coverage was good.
Call quality was also great and i recommend it to people traveling on business or on holidays.
Services Tsim –
Thank you for your kind words and recommendation.
pulakbhatta (verified owner) –
Had used SIMs of various companies in my earlier travels. However this time I was highly impressed on using the Global card during my recent tour of UK. Very extensive network and fast data that enables navigation through cell. The only suggestion would be for introduction of an automated no. from where to get information on balance and usage. On the whole, highly recommended!
Services Tsim –
Thank you for your kind words and recommendation.
Gurpreet Singh (verified owner) –
I used the Global Lifetime Validity Card in Canada. The service was very good. I could easily connect to India and local Canadian nos. Had no problem at all. In fact my entire balance was not even fully used, the service is so reasonably priced.
Now I am planning to use the same no for my Europe trip.
Thanks Team TSIM for the excellent service.
Dr. Gurpreet Singh
Services Tsim –
Thank you for your kind words and continued support.
Ramesh Iyer (verified owner) –
I have been using it in Korea and Japan. Had initial teething problems with getting connected but was resolved soon and the service is good . I am able to connect to the net and do the whatsapp chat and audio calls without any problem. I am a seafarer and would recommend this card to all my fellow seafarers
Services Tsim –
Thank you for your kind words and recommendation.
Yogeshkumar –
I recently used the SIM card in Paris. The service was excellent. However, the Webcall utility did not work well. The quality of connection was not good most times.
Services Tsim –
Thank you for your kind words and for confirming the city in which it worked. We also thank you for trying out our web call App. We apologise for the trouble you had with it. It is experimental as of now, and we recommend using normal calling via the SIM for all important calls. Your feedback on the App has been forwarded to the developers.
Tushar Jain (verified owner) –
Worked flawlessly in Malaysia. Had a lot of trouble in Japan initially and had to repeated call TSIM agents who were very kind and resolved some backend issue. IN the USA, the coverage was not at all good.
Services Tsim –
Thank you for your review and understanding