Description
- Incoming: Unlimited
- Outgoing – Local: Unlimited
- Outgoing – India: Included
- Outgoing SMS – Local : Unlimited
- Outgoing SMS – International : Included
- Data: Included
- Billing: Prepaid
- Standard+micro and nano size SIM card available to fit all phones.
- We require a copy of your passport and visa.
Uploading your passport and visa details
After your order you should receive a link by email & SMS to upload your documents. Please upload the front and back pages of your passport and also your visa. If your visa is issued electronically, i.e. there is no visa label stuck on your passport, then please paste the “Visa Grant Notice” into a Word document and upload that. If the document upload link is opened on a smartphone, you can simply take photos of the documents instead of uploading them.
Activation and Validity
You need to specify an activation date for these cards. No activation on Sundays. Your validity period begins when the card is activated, due to which we suggest to activate only the day before you travel.
The SIMs will be valid for 28 days from the date of activation depending on the SIM Card chosen.
Using the SIM Card for the first time
- Power off your phone
- Insert your new SIM card
- Power on your phone
- Your phone should connect on a GSM/WCDMA/LTE network.
Please complete the above steps only on reaching Australia. Using this SIM card to surf Internet or make calls before reaching Australia will significantly reduce the data and voice usage capacity, or even cause the SIM card to stop functioning.
Receiving calls
People anywhere in the world can dial your Australia number directly to reach you, for example, +61 412 123 123
Calling a mobile number in Australia
Dial the 9 digit mobile number preceded by 0; For example, to reach mobile number 432332332 you will need to dial 0432332332
Calling a fixed line number in Australia
Dial 0 + area code + phone number; for example, 02-1234-5678
Calling an international number when in Australia
Dial “+” + country code + phone number. For example, to call India number 022 24216344, dial +91 22 24216344.
Local Helpdesk
Call Telstra Mobile Customer Care team at 13 22 00 from your Telstra mobile.
Call Boost Mobile Customer Care team at 125 8881 from your Boost mobile.
Call Local Optus Customer Care at 13 13 44 from your Optus mobile.
Call Local Vodafone Customer Care team at 1555 from your Vodafone mobile OR Call 1300 650 410 when in Australia OR Call +61 426 320 000 when overseas.
TSIM’s customer service agents can be reached via chat on this site, email at services@tsim.in or phone +91 22 24216344.
APN Setting
For most devices, this SIM card does not require any APN configuration to access Internet. iPhones rarely require any APN setting. However, some Android based devices may require you to manually configure their APN in order to access Internet correctly. If you have an Android OS based device, and your phone can make calls and receive texts, but cannot access Internet, please try to configure the APN based on the following instructions:
Manual APN setting:
Enter Wireless Control-> Mobile Network Settings-> Wireless Access Points (WAP) name-> Menu-> New APN, then input following information:
Telstra
Name: telstra.wap
APN: telstra.wap
Username: blank
Password: blank
APN type: default
Vodafone
Name: VF WEB
APN: live.vodafone.com
Username: blank
Password: blank
APN type: default
Optus
Name: Optus Internet
4G APN: LTEBROADBAND
Username: blank
Password: blank
APN Type: Internet or blank
Boost Mobile
Name: Boost Phone
APN: Boost_Mobile
Username: Boost_Mobile
Password: blank
APN type: default
Shubham Khandagale (verified owner) –
Excellent service and shipment by TSIM.
Deven Verma –
Thank you for your kind words.
Umang Sagar (verified owner) –
The sim worked well once I reached australia but till i reached it was nightmare dealing with tsim. I had to follow up so many times over chat, call email and send so many screenshot. It was so horrifying to sit in flight be on way to australia and not have sim active and no shared. Disaster experience
Deven Verma –
We are sorry for the poor activation experience. Change in Australian regulations at around that time caused confusion amongst our team which led to this. We are glad the SIM card functioned well for you after you reached Australia. Thank you for taking the time to record your experiences.
Prasad (verified owner) –
Entire process from purchase to usage is very transparent.
Services Tsim –
Thank you for your kind review.
Harshit Patel (verified owner) –
This sim card was great with excellent calling and internet quality throughout our trip.
Services Tsim –
Thank you for your kind review.
Aditya Agrawal –
Terrible. I was promised that the SIM would activate within minutes of going through immigration, but that never happened despite waiting for more than 2 hours. The support never picked up the phone and just kept making promises on chat (thank God for Sydney Airport WiFi). After 4-5 hours they said that it won’t be activated. We were traveling with an infant and needed it to co-ordinate with the taxi pick up. Had to borrow kind strangers’ phones to co-ordinate. Stay away from this company
Services Tsim –
We are sorry we could not activate your SIM card in time. We have used your case to improve our activation methods for Australia SIM cards and have processed a refund for you. Thank you for taking the time to record your experiences.
Ketan (verified owner) –
Took an Optus 30 day card from TSIM and was very happy with the experience. The whole experience was flawless – the guy came home with the car, it got activated on time and worked fine in Australia. The cost was also very reasonable. I have used their services earlier as well and would recommend TSIM as a great option to prebook your international SIM.
Services Tsim –
Thank you for your kind words and recommendation.
Rufus –
My sim was not activated on the date of request. I landed in Australia and it took lot of phone calls and 2 days to get it activated.
Services Tsim –
We are sorry we were unable to activate your SIM Card initially due to glitches in the Operator activation system. Thank you for your balanced review.
Aadhya Venkatesh (verified owner) –
Even though I had hiccups for initia delivery if the SIM card, it was activated as promised and was very useful for the initial stay at Melbourne till I could get my permanent number
Services Tsim –
Thank you for your balance review.
Kiran (verified owner) –
Your services are appreciated and was very useful.
It made life simple.
Thank you so much
Services Tsim –
Thank you for your kind words.
Saurabh Sehgal (verified owner) –
After I have purchased the SIM, I contacted them a day prior to my departure to activate my SIM as was told by them that it gets activated 24 hrs prior to landing in Australia.
They then told me that it will get activated after landing in Australia.
Although they refunded me, but purpose of buying SIM before hand was defeated.
Services Tsim –
We are sorry we were unable to activate your SIM Card before your arrival ay Australia. We have taken up the matter with the local SIM card provider and fine tuned the activation procedure. Thank you for taking the time to record your experience.
Haresh (verified owner) –
Excellent 👍
Services Tsim –
Thank you
Paridhi –
Pathetic service and pathetic customer care service.
False commitments to the customer that the sim will get activated as soon as you reach but that doesn’t happen and you’re left in a lurch.
Services Tsim –
We apologise for the delay in activating your SIM card. Due to the time zone difference we were unable to activate before the start of Sunday. Taking your feedback into account we have disabled activations on Saturdays in addition to Sundays for Australian SIM cards. Thank you for taking the time to record your experience.
Nitin (verified owner) –
Works great in Australia, the data capacity is a lot and the phone worked seamlessly across different cities. Best to have this handy a few days before the trip so that you have something as soon as you land!
Services Tsim –
Thank you for your kind review.
Manav Sharma (verified owner) –
THe SIM and network are great. The plan was amazing at this price. However, TSim recommends to set up activation date 1 day before arrival. I am pessimistic and had activation set up 3 days before arrival and was that a wise decision. Required continous emails for those 2 days to get the SIM activated. You can’t relax and expect the SIM to be activated. Do check the SIM before you leave.
Services Tsim –
Thank you for your kind review. We are sorry activation required multiple email messages. We will investigate why.
Mridul Sharma (verified owner) –
The SIM worked well and the amount of data and calls that are in the bundle are more than enough for a month of travel. No signal issues other than National Parks which Vodafone has no coverage. Overall a good buy.
Services Tsim –
Thank you for your kind review.
Prakash (verified owner) –
The SIM worked great in Australia (Sydney and Port Macquarie in NSW, Gold Coast and Brisbane in Queensland) and had no problems. So technically it would be a 5* rating. But deducting 1* for two reasons: 1. The SIM got activated a little later than requested. However, since I had asked for activation two days in advance, didn’t impact me and I had a working SIM on landing in Sydney. 2. The same SIM was available at a Vodafone store in Sydney at about 50% cost. Of course the advantage of having a working SIM on landing is unbeatable, but still a big difference in the cost. In summary, very happy with the product and would go for it again, but a little cheaper would make me happier.
Services Tsim –
Thank you for your balanced review. We are surprised you were able to find the same deal for half the price. According to information with us, we are priced at about the same as in stores in Australia for the same package.
Mohit Bhonsle (verified owner) –
Fantastic product. Worked from the moment it was in my Phone in arriving in Australia. It’s a Vodafone SIM and has good coverage. I was mainly in NSW and Queensland. Would recommend the same to travellers. Used WhatsApp mode with TSIM service and found it adequate
Services Tsim –
Thank you for your kind review and for confirming the states where you used it.
Makarand Koparkar (verified owner) –
I am completely satisfied with the plan and the service. I will definitely go for this again in the future.
Services Tsim –
Thank you for your kind words and continued support.
Allan (verified owner) –
I travelled to 3 cities in Australia spread across 3 different states namely Melbourne in Victoria, Cairns in Queensland and Sydney in NSW. The Vodafone network worked well in Melbourne and Sydney but was a little hit and miss in Cairns especially while travelling to the rain forest or while on the ocean snorkelling. Deducted one star for this reason. Data worked fine otherwise. Should work perfectly if only travelling to Melbourne or Sydney. I had purchased prepaid sim so that I could directly connect and use network as soon as I got to Melbourne. The plan was to use Uber from the airport. Unfortunately the support team didn’t activate my sim until I actually got to Australia and asked for some documents at the last minute while I was at the airport. As a result the network activation was delayed and my plan for booking Uber was affected. Had to thus resort to using public transport. Not the best start to the trip. Having said that, once I escalated my message to the TSIM team, they managed to get the network up and running within a couple of hours. So consider this as a 3.5 star rating. would have preferred a hassle free experience but at least it was sorted relatively smoothly.
Services Tsim –
We apologise for the confusion regarding your documentation and are glad we could get the SIM card working. Thank you for your detailed and balanced review.
Aurek Chattopadhyay (verified owner) –
The sim worked perfectly fine in the state of Victoria. Australia has a strong network of Vodafone, so it will work without any problems. When I checked for balance it showed that I have almost around 50 gb of Data left. Although Tsim claimed only 17gb , I got you around 50 gb. Tsim customer care service is a bit late in responding to queries. It could be better.
Thank you
Services Tsim –
We are sorry the speed of responding to queries was slow, we will inspect your queries and see where we can improve. It is true our partner is running a promotion currently on this SIM card resulting in higher data for our customers. Thank you for bringing these to our attention and for your balanced review.
Ashutosh Chaudhari (verified owner) –
Excellent,works well, no issues
Amol Rege (verified owner) –
No problems with phone and data. Recommend tsim in Australia
Services Tsim –
Thank you for your review and kind recommendation.